Texas Mac Repair offers low-cost, convenient iPad servicing
Texas Mac Repair has serviced Apple equipment for 15 years. The company fixes damaged iPads and MacBooks, and it also sells used iPads, parts, and training to schools.
“Many people don’t know this, but Apple doesn’t actually repair iPads,” said founder Les Bergquist.
Schools using Apple’s service contract must pay a deductible, he said, and then they get back refurbished or replacement machines, without the original apps—meaning school IT staff have to restore the apps on their own. Texas Mac Repair will try to fix the original iPad if possible.
What’s more, each iPad you send back to Apple for servicing must be individually boxed with its own shipping label, Bergquist said—which can be a hassle for school systems that want to ship several of the devices at once. With Texas Mac Repair, schools don’t have that problem.
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The company’s most expensive iPad service contract costs $40 per device, but it doesn’t include a deductible. One-year service contracts start at $19 per device.
Troy Bagwell, director of technology for the Decatur Independent School District in Texas, said his district has worked with Texas Mac Repair for a year and a half. Decatur uses the company to repair iPads from its one-to-one iPad program at McCarroll Middle School, which serves 730 students in grades 6-8.
“We were looking at $79 per device for AppleCare,” Bagwell said. District officials decided it would be more cost-effective to save this money and pay for repairs as needed, shipping the devices to Texas Mac Repair for this work. The district collects a $50 breakage fee from the student’s family to help offset the cost of repairs.
“Using Texas Mac Repair has been a very convenient service for our district,” Bagwell said. “It has been very seamless for us.”
Follow eSchool News Editor in Chief Dennis Pierce at @eSN_Dennis.