Here are common questions and answers
Click on your question to view the answer.
What forms of payment do you accept?
Is it safe to use my credit card?
How do I pay with a check?
I received a special offer from you but the price is not the same on your Web site. How do I order online and get the special offer?
I placed an online order at the store but I haven´t received my order. What do I do?
How long will it take to receive my order?Customer Relations
I have a question that isn´t answered below. How can I contact you?
Why are International prices higher than U.S. prices? Renewals:
Where do I renew my subscription at the eSchool News Web site?
According to my records, my subscription doesn´t expire for a few months yet. Why am I receiving renewal notices now?
I paid my bill recently but I´ve just received another notice. Why is that?
Answers
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express and checks denominated in U.S. dollars and drawn on a U.S. bank. We also accept valid Purchase Orders, which need to be faxed to 301-913-0119 prior to purchase fulfillment. Credit Card orders will be shipped as soon as card is processed. Orders paid by check will be shipped as soon as check is received. Orders paid by Purchase Orders will be shipped as soon as the valid purchase order is received via fax or mail. Q: Is it safe to use my credit card? A: Yes. Our secure servers protect any information you share with us, including your name, address, and your credit card information.
Q: How do I pay with a check? A: At the end of the checkout process, you will have the option of either paying by credit card, purchase order, or check. Once you press the Submit Order button at the bottom of the page, a confirmation of your order will appear. Print the confirmation page and mail it along with your check to eSchool News, Order Dept., 7920 Norfolk Ave. suite 900, Bethesda, MD 20814. Checks must be denominated in U.S. dollars and drawn on a U.S. bank. Your order will be shipped as soon as your payment is received. Q: I received a special offer from you but the price is not the same on your Web site. How do I order online and get the special offer?A: If you´ve received a special offer via email, you must click on the link in the email to receive the special offer online. If you received a special offer via mail, you can go directly to the link printed on the offer or respond to the offer via mail. Q: I placed an online order at the store but I haven´t received my order. What do I do?A: If you´ve placed an order and have not yet received it, please contact our Customer Relations Department so that we may investigate. Please have your order confirmation email accessible when you call. You can also check the status of your order online by accessing your account directly online. You may also forward the email to us at custserv@eschoolnews.com along with a brief description of your inquiry. Q: How long will it take to receive my order?A: If you placed your order online with a credit card, your order will be shipped within 48 hours. If you placed your order online with a Purchase Order, Check or Money Order, your order will be shipped within 48 hours of when the payment is received. To ensure prompt delivery, mail your payment as soon as your order is placed. Customer Relations:Q: I have a question that isn´t answered here on the site, how can I contact you?A: You may reach our Customer Relations Department using one of the following methods: To speak to a Customer Relations Representative, please call 1-800-394-0115 ext 199. Our office hours are 8:30 AM to 5:00 PM EST, Monday through Friday. If you are inquiring about correspondence that you have received, please have it with you when calling. Fax us at: 301-913-0119, Email us at: custserv@eSchoolnews.com, or Send us mail at: eSchool News, 7920 Norfolk Ave. Suite 900, Bethesda, MD 20814. If you are a current customer, please note your customer number in all correspondence. Q: Why are International prices higher than U.S. prices?A: Due to the high cost of shipping items outside the U.S., we charge a higher price for International customers. The higher price incorporates the extra shipping charges which is added to your order after you have entered your shipping address. Renewals:Q: Where do I renew my subscription at the eSchool News Web site?A: At this time, there is no method for renewing a subscription through our Web site. You may renew at any time by contacting our Customer Relations Department at 800-394-0115 ext. 199. Q: According to my records, my subscription doesn´t expire for a few months yet. Why am I receiving renewal notices now?Q: The notice that you´ve received is an early reminder of the expiration date. We generally send out renewal notices early in order to accommodate our corporate customers who have budget considerations and to ensure you don´t miss an opportunity to renew your subscription at a special rate. You may choose to renew now and take advantage of the special rate being offered, or disregard the notices and renew at a later date, closer to your last issue. Q: I paid my bill recently but I´ve just received another notice. Why is that?A: If you´ve recently paid, the notice you received may have crossed in the mail with your payment. You may wish to contact our Customer Relations Department if you feel this is in error. |
Nancy Thrush
