So it is no surprise to watch activities unfold true to the advertising. I took time to sit back today and observe the conference from many different perspectives. It can be highly entertaining and very enlightening to simply observe an activity. Observation is routinely used in the business of education, with subjects held accountable in performance reviews. Observation is different than expectation.

So, what did I notice? Let me begin by complimenting the city of Austin Convention Center staff. I have been closely watching your actions in every situation during my time in your lovely facility. Without exception, you have done the facility proud. You are helpful, courteous, and generally friendly without being invasive. Your presence is easy to spot, yet unobtrusive when activities are in full swing.

I had the sensation that should I need anything, I could find a helpful staff member to accommodate that need. Good job! No conference occurs without tremendous planning and orchestration. TCEA staff and volunteer team members are also easy to spot, and they, too, deserve well earned kudos!

It probably goes without saying that problems will occur, but as I have been watching, I have seen any indication of a problem quickly and efficiently dispensed with style and kindness. Team members are quick to find appropriate resolutions, and each has kept a sense of humor about them--even though I watched a few annoyed attendees get quite snippy.