Newest version of software allows helpdesks to be mobile providing assistance from handheld PCs and cell phones
Primary Topic Channel: New Product Announcements
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NetOp Mobile and Embedded Guest is an extension of Danware's NetOp Remote Control software and allows corporate IT and helpdesk management to remotely control and support the mobile devices being used by personnel from the field. It can be used for securely transferring files, updating software, messaging and technical support. Before, remote technical support remote had to take place from an administrator's PC or workstation, with NetOp Mobile and Embedded Guest technical assistance can take place from mobile devices anywhere a network connection is available.
"NetOp Mobile & Embedded Guest is a fantastic remote management tool." said Peter Grøndahl, managing director, Danware. "It creates more flexible conditions for taking control of mobile units, which is a significant advantage in an age in when the number of mobile employees is growing steadily. NetOp Mobile & Embedded Guest supports data exchange and protects critical business resources regardless of where you are. This flexibility means considerable savings for companies,"
Remote control via NetOp Mobile & Embedded Guest supports major platforms, including Windows, Linux, and Macintosh. The program enables a helpdesk employee to use a mobile unit to take control of any other networked device including another mobile device or a PC workstation. Routine maintenance may be carried out without any interruptions for the user and the new software uses the same interface as all other NetOp Remote Control software.
NetOp Mobile & Embedded Guest uses the most secure encryption available. All data is transferred through NetOp's own communication system -- NetOp Gateway. Secure remote control can take place through firewalls via the Internet protecting against unauthorized access to the network and at the same time allowing secure interaction between NetOp modules.
"Data transferred between guest and host modules may be encrypted by means of Advanced Encryption Standards (AES), ensuring optimum security," said Tonya Hottmann, head of marketing for the Americas for NetOp Tech. "This maximizes the efficiency of technical support in a company giving helpdesk personnel the flexibility and mobility to work remotely from the field on computers and devices anywhere in the company without compromising security."
NetOp Mobile & Embedded 9.1 Guest supports remote control of the following operating systems:
Windows Vista, Server 2003, XP, 2000, NT 4.0, ME, 9x
Windows Mobile, Windows Embedded CE
Linux
Solaris
Mac
OS/2
About NetOp Tech Inc.
NetOp Tech, Inc. is the U.S. subsidiary of Danware, a Danish software company. Danware's core business is to develop and market, through a certified channel of NetOp Partners, software products based on the NetOp core technology - a technology enabling swift, secure and seamless transfer of screens, sound and data between two or more products. For more information, visit the NetOp Tech Inc. Web site at www.netoptech.com
About Danware
Danware develops and markets software products based on the NetOp core technology-a technology enabling swift, secure, and seamless transfer of screens, sound, and data between two or more computers. The company's three product areas are Desktop Management, Education and Security. Seventy-six percent of Danware's revenue is generated outside Denmark through subsidiaries in the US, the UK, and Germany, as well as via partners in individual countries.
In 2006, products from Danware were sold to more than 70 different countries. Danware's headquarters are located in Birkerød, north of Copenhagen. The company had 84 employees at the end of 2006 and a turnover of DKK 97.9 million. The company's shares are listed on the Copenhagen Stock Exchange and are part of the Small Cap+ index