Apangea Learning Gives Customers Some TLC (Total Learning Care)
TLC leverages best practices in project management and tech support
TLC leverages best practices in project management and tech support
Primary Topic Channel: SchoolCenter
PITTSBURGH, Pa., April 11, 2007 -- Apangea Learning, a leading provider of cost-effective differentiated instruction, announced the launch of its Total Learning Care (TLC) services that provides its customers immediate support and assistance through an interactive support center.
"Timeliness of feedback is a critical challenge most teachers face when utilizing technology in a classroom," explained Apangea Learning director of academic services Dan Bolena. "Many teachers aren´t able to access a phone to contact customer support in a classroom, nor are they able to leave their students unattended to get help. TLC´s Web-based interactive support center provides teachers immediate support exactly when they need it, without requiring the use of any additional tools, software or Web sites," Bolena added.
Apangea Learning´s customers all receive the TLC standard package, which includes Web-based teacher training, customer support (phone, e-mail and Web), remote program implementation, teacher resource guide, SmartHelp content updates and access to the interactive teacher support center.
TLC´s interactive support center leverages best practices in project management and technical support. It provides teachers instant feedback from a live customer support representative. Teachers can have a live two-way dialogue with customer support through an instant message (chat) format or by calling the technical support toll free number. Teachers can also access support through e-mail or by submitting an online support request form that includes the option to attach a screen shot of the topic being discussed.
The interactive support center also provides a "Check System" diagnostic tool. At a click of a button, teachers can instantly see if their computer meets the minimum requirements to run SmartHelp. If not, customer support is automatically notified of the specific problem area(s). Teachers can also access technical resources through this portal including Frequently Asked Questions (FAQs), an online training manual and a technical requirement checklist.
Beyond the standard TLC package, customers are able to purchase upgrades that include onsite training, mentoring and implementation.
"Customer satisfaction can be a company´s greatest challenge," noted Apangea Learning CEO Louis Piconi. "Each customer is unique as is their specific need. Apangea Learning´s TLC services provide personalized solutions that can address the most challenging educational situations," Piconi explained.
About Apangea Learning: Apangea Learning is setting a new standard in the way students learn. The company´s groundbreaking SmartHelp tutoring solution enables students to dramatically improve achievement, at the most cost-effective price. SmartHelp provides differentiated instruction for every student via a unique integration of its intelligent tutoring system and live one-on-one human tutors. Apangea Learning´s solutions are based on one of the world´s largest bodies of cognitive research. It utilizes innovative Web-based technology that engages students and teaches fundamental problem-solving skills. Visit Apangea Learning on the Web at www.apangealearning.com.
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Measuring 21st-century skills
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