Electronic School, January 1999, p. A18

When a technology coordinator and his staff couldn’t keep up with large number of support calls stemming from increased technology deployment in their district, they decided to get some help—from teachers.

By starting a technology coaching program, they were able to get the help they needed from some expert teachers to keep the computers running smoothly.

Here’s how the program worked:

  1. They selected a tech-savvy teacher in each school, each of whom received a $500 stipend.

  2. Over the summer, they trained each teacher for two days on how to perform routine maintenance and troubleshooting tasks.

  3. Once trained, coaches were ready to fix an actual computer under the supervision of the technology coordinator.

Coaches said the training was extremely helpful and that they would want to receive additional training sessions.