Your schools might be entitled to refunds from Apple Computer Inc. if you paid for tech support that was supposed to be free under the "Apple Assurance" program.

The Federal Trade Commission (FTC) announced on Jan. 26 that Apple had agreed to reimburse thousands of customers who were charged $35 each time they called for tech support starting in October 1997. Apple also agreed to resume providing the free assistance it had promised for products bought between 1992 and 1996.

Confirm nor deny

In an interview with eSchool News, Apple spokeswoman Rhona Hamilton said she could neither confirm nor deny that...

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