A PC is cheap only if it doesn't break down. But while reliability is high, it's just not likely that schools won't run into some problems that require service and support. And that's likely to drive the total cost of ownership up.

Service and support can add value to any technology purchase. If schools really want to get more bang for their technology buck, there are ways they can ensure that the products purchased are well covered. Here are some ideas:

Extend the warranty. While a one-year warranty is the norm, many vendors will agree to the three-year


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