When gunfire erupted at Columbine High School in April, local 911 telephone operators had no way of knowing where inside the building the perpetrators—or victims—were located. That's one reason why, come this fall, a handful of schools in California will debut a new "enhanced 911" emergency service, developed specifically for schools, that automatically pinpoints a caller's exact location within a school building. "This adds an extra layer of information for the operator to determine not only that a call has come from a school campus, but also the actual classroom the call was made from," said Robbie Pitts, vice


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