School administrators looking for a cost-effective way to answer the many questions that parents, students, and teachers might have about district policies or programs should note a new software system from the Bozeman, Mont., company Right Now Technologies.

Right Now Technologies promises to help organizations cope with the hundreds, if not thousands, of frequently asked—and often repetitive—questions posed by people visiting internet sites.

The Right Now Web program records and files the many different questions asked by users, as well as the answers they receive in response, and then reissues the appropriate response whenever a particular question is asked again.


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