You're a school technology director and you receive a frantic call from a teacher whose desktop computer has just crashed in mid-lesson. From your workstation, you can see that the machine's operating system somehow has been corrupted. With a few mouse clicks, you can automatically rebuild her desktop in a matter of seconds without leaving your office—and save the lesson in the process.

Or, you're a district-level technology coordinator and you receive a page from your network monitoring server telling you that a router is about to fail. From your office, you're able to diagnose and fix the problem


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