The internet, and today's technology in general, has made policy-making more complex. Yesterday's model of a rule-based system does not work as well as it used to, because there are too many variants. Consider a model-based reasoning system instead, by following these four steps before crafting policy:

1. Identify critical issues. Think about how technology, when functional, will work: What it will do, how it will do what it does, and what human-computer or human-human situations are...

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