School boards can improve their interaction with concerned parents and teachers by posting the minutes of each meeting online. Not only will this bring school board meetings to busy parents who may not be able to attend the meetings, but it will serve to defuse tensions that may arise during meetings—as school board members can promise to provide answers to complex issues online, and then take a few days to reflect before answering.

Tom Schafer, president of the Monroe County (Indiana) Community School Board, says that having an easily-accessed formal record of what was said at each meeting has been very valuable. Archiving the information and providing a search capability helps parents, teachers, and administrators quickly find information on a topic of particular interest, he adds.