Computer networking giant Cisco Systems Ltd. has created a highly popular curriculum to teach high school-age and older students about maintaining computer networks. This program, known as the Cisco Networking Academy program, offers some valuable lessons in designing high-tech, high-touch programs in technical fields:

  1. Instructors are crucial. Even with information that is delivered online, instructors need to work with students closely. Of equal importance, the instructors need support, which Cisco provides through online technical support staff who are available 24 hours a day, seven days a week.

  2. Feedback and assessment should be...

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