Electronic technology is great when it works, but it's far less reliable than a textbook and blackboard (just ask a teacher in California!). Here is a systematic way to create a plan for responding to unexpected computer downtime, either in the classroom or in administration offices:

  1. Define possible threats. As a team, think about all the things that could go wrong, from computer malfunctions to sabotage by students or staff.

  2. Conduct impact analysis. Consider the impact of each of those threats and rank them from most damaging to least,...

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