When school buses in Maryland's Prince George's County were running behind schedule earlier this fall—in some cases, picking up and dropping off students up to several hours late for school—critics blamed a new $400,000 bus routing software package for the district's problems.

But in an interview with eSchool News, district officials said the problem lay with how they used the software, not with the investment itself. Their example proves that even the most technologically advanced routing software can't replace human discretion.

The 2001-02 school year marks the first


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