NetSupport TCO Helpdesk, a web-based software tool from NetSupport Inc., allows school district technology personnel to log and manage help requests using customizable forms. The software also allows IT staff members to conduct a complete hardware and software inventory of a user’s computer and allocate an appropriately skilled person to solve the problem.

Using a visually intuitive interface, teachers and other school employees in need of help can go online to submit a help request and view its status. NetSupport TCO Helpdesk provides an ongoing history of each user that asks for help. An electronic bulletin board displays in real...

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