School Districts frustrated with long and difficult repair times for their technology-based equipment need a way to significantly reduce their paperwork and ultimately get their equipment up and running again. Service Manager 1.0 from Great Lakes Software does exactly that.

The software lets teachers send technology repair requests instantaneously by connecting teachers directly to the repair or IT department from any workstation, rather than losing valuable time making phone calls and sending multiple eMails to the repair department. Once a repair request is sent from the workstation, a repair technician instantly receives a work-order complete with an audio alert. The...

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