Technology has a rich history for serving as a catalyst to revolutionize industries and change organizations. It challenges institutions to rethink old assumptions while exploring new ideas, innovations, and solutions. While this change eventually takes place, it does so only after a period in which questions raised by the technological innovations are addressed.

For instance, in the early 1980s Nobel Prize-winning economist Robert Solow noted, "We can see computers everywhere [in business] except in the productivity statistics." Despite the promises of technology advocates and the large amounts of capital that industries were

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