In today's increasingly complex technology environment, tech support personnel are a vital part of any school system. Yet these essential employees often are overlooked and almost certainly are underpaid, when you compare their salaries in a typical school setting with the money they could earn in the private sector. Keeping your support staff happy requires empowering them professionally, giving them ample opportunities to advance their skills and their careers—which, in turn, will pay dividends for your schools.

Our school system has moved from a mainframe environment with self-developed applications featuring hard-coded business logic and edits...

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