Bolster your schools’ computer support with Web Help Desk 6.4


The latest version of MacsDesign Studio’s technical support software, Web Help Desk 6.4, integrates Apple’s calendar application, iCal, for users of the Mac OS X platform and Mozilla’s Calendar application for Windows and Linux users, allowing a school district’s entire tech support staff to schedule and view problem work orders and completion dates easily.

Web Help Desk is a browser-based solution that features an intuitive, easy-to-use, graphical tabbed interface. Administrators, technicians, and teachers or other school staff members reporting computer problems need only a web browser to use the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.

Support requests can be submitted via eMail to a dedicated help desk address. The help desk eMail account is monitored by the application, with new messages used to generate job tickets and assign them to the appropriate tech-support personnel automatically. Users also can update or cancel their service requests via eMail.

Other features of the software include integrated asset management functions, real-time PDF reports, and more. Education pricing for two technician licenses starts at $2,300.

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