The latest version of MacsDesign Studio’s technical support software, Web Help Desk 6.4, integrates Apple’s calendar application, iCal, for users of the Mac OS X platform and Mozilla’s Calendar application for Windows and Linux users, allowing a school district’s entire tech support staff to schedule and view problem work orders and completion dates easily.
Web Help Desk is a browser-based solution that features an intuitive, easy-to-use, graphical tabbed interface. Administrators, technicians, and teachers or other school staff members reporting computer problems need only a web browser to use the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
Support requests can be submitted via eMail to a dedicated help desk address. The help desk eMail account is monitored by the application, with new messages used to generate job tickets and assign them to the appropriate tech-support personnel automatically. Users also can update or cancel their service requests via eMail.
Other features of the software include integrated asset management functions, real-time PDF reports, and more. Education pricing for two technician licenses starts at $2,300.