Your stakeholders are more likely than you might have realized to be highly tech-savvy. A study released Nov. 23 by the Pew Internet & American Life Project found that 31 percent of Americans value the internet, cell phones, and handheld organizers more than TV and traditional wired telephones. Schools and colleges increasingly will be working with this so-called "tech elite."

Although the American family has been growing smaller, the researchers said, Americans are more often using technology to communicate with one another, establish relationships, and gather information. One manifestation is that these people are

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