Spam was turning eMail into an unproductive communication tool for many of our Educational Service District's client schools. Attempts to eliminate or reduce the volume of unwanted eMail suffered from unintended consequences, escalating costs, and a negative impact on information technology (IT) staff. Users were frustrated with losing legitimate eMail, and the increasing volume of spam overwhelmed our defenses. IT staff were frustrated by the seemingly endless efforts required to battle unwanted eMail. This all changed with our recent implementation of a new solution that balances the communication needs of users with the control needs of IT personnel.

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