When officials at the San Diego City Schools decided to convert the district's special-education system to a new computerized tracking database, it marked the beginning of the end to a long-running bureaucratic nightmare for special-education director Carolyn Nunes.

After spending her entire career struggling to keep pace with the unending barrage of paperwork that followed every one of the district's approximately 17,000 special-needs students through the school system--the second largest in California--Nunes was convinced the district needed a more efficient means of ensuring that eligible students were receiving the care they so desperately needed ... and deserved.

"We were looking...

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