The British Educational Communications and Technology Agency (BECTA) has issued a new online toolkit to support the recruitment, retention, and training of IT technicians who work in schools. The technicians' competencies framework aims to provide school leaders with advice on the recruitment of school-based technicians, while giving IT staff the ability to assess their current skill sets and identify areas for improvement. Among the toolkit's many features are a section on information and communications technology (ICT) skills for teachers; an "Ask an Expert" feature that lets educators pose questions about how to integrate ICT literacy into the classroom; a series


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