Educators and technology vendors agree on the need to define a clear vision, priorities, and goals when implementing software in schools--but they disagree on the duration of on-site tech support that should be provided to make this happen, according to a recent survey.

The survey by the Software and Information Industry Association (SIIA) found many agreements but also some key differences in what educators and vendors view as the most important elements to a successful software implementation. SIIA says its survey is illuminating for both buyers and sellers of school technology, and the group has created a


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