Indiana's Wilson Education Service Center services 27 school corporations in the southeast region of the state with cooperative purchasing, media services, and professional development and curriculum items. When Jerry Steuerwald arrived at the center in 2003 as a distance-learning specialist and big believer in the value of video conferencing in the classroom, he found little in the way of a communications technology strategy.

Although the center's distance-learning program had received a grant and had equipped elementary through high-school classrooms throughout the area with more than 60 video conferencing systems, almost all sat unused, collecting dust. Steuerwald made it his mission...

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