Mitel worked with Minneapolis-based platinum partner Marco to upgrade communications for the main headquarters and 13 other branches. Altogether, the Mitel solution is comprised of the Mitel 3300 IP Communications Platform (ICP), 400 IP phones and centralized applications such as:

*Mitel Enterprise Manager for system-wide administration

*Mitel Messaging Server

*Mitel Automatic Call Distribution (ACD) for 70 agents with ACD groups running in each branch

*Mitel Teleworker Solution for remote users

"We lost 25...

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