Last year, Broward County Public Schools embarked upon an ambitious, $68 million Digital Learning initiative with two goals in mind: (1) to provide students with greater and more equitable access to technology, and (2) to improve the district's tech-support model. The result: There is now one wireless laptop computer for every six students in the district--and tech-support costs have plummeted.

"We usually pull inventory to see what's old, what's out of date, what's out of warranty or not worth keeping or fixing," says Angela Coluzzi, director of network integration. Before the 2005-2006 school year, Broward discovered there were between

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