Dallas, TX–October 10, 2006 – Numara Software, a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments, announced today its growing commitment and strengthened leadership in serving the education industry at EDUCAUSE.
Numara Software has been providing IT solutions to academic institutions for more than 15 years, with customers in every state in the U.S., Canada and the UK including K-12 public and independent schools, colleges, universities and education associations.
Numara Software recently acquired UniPress Software and FootPrints, the 100% web-based, ITIL-compatible service desk software for help desk and customer support automation. The companies have a combined installed base of nearly 50,000 organizations worldwide, making Numara Software the leader in the small and mid-sized enterprise service desk market.
Numara Software has also been recognized by eSchool News with a Readers’ Choice honor for Numara Track-It!, the world’s most widely installed help desk and asset management solution.
Numara Software recognizes the pain points of education institutions as they wrestle with the burgeoning challenges of managing technology. With the escalation of technology options and associated costs, it is imperative that these institutions have an advocate to help them achieve more with less and maximize the return from their current IT investments,” said David Weiss, CEO of Numara Software. “As we grow and develop our IT solutions, we are sharply focused on scalable and flexible solutions that cut through the complexity of technology and provide administrators with tools that keep them on the pulse of innovation and communication–and preserve their resources for teachers and educating students.”
Newly Released Products and MacAudit Support Education Users
Numara Software recognizes that educational institutions face tough challenges in providing reliable services to support the IT needs of students, faculty, staff, and administrators. Overall, the Numara Software trusted solutions, including its two flagship products, Numara Track-It! and Numara FootPrints, automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring for small and mid-sized enterprises. These tools help educational organizations reduce support costs, improve workflow, speed problem resolution, and incorporate industry best practices.
In September 2006, in conjunction with the announcement of the acquisition of UniPress Software, Numara Software also announced the availability of Numara FootPrints 7.5 and three new service desk products. These releases are aimed at enhancing user performance, adding new synchronization technology and SOX support, and delivering stronger IT asset discovery and software license management.
Numara FootPrints 7.5 is the latest version of the award-winning service 100% web-based, ITIL-compatible service desk software for help desk and customer support automation. Building on the success of previous FootPrints versions, this release of Numara FootPrints 7.5 will help both mid-sized enterprises and departments in large enterprises improve their business-driven support operations, reduce costs, improve customer interactions, and implement industry best practices and compliance standards, including ITIL®, SOX, and more. Numara FootPrints 7.5 offers numerous new and enhanced capabilities including enhanced workflow, improved performance, advanced reporting and improved Section 508 Compliance. These enhancements are available for all versions of Numara FootPrints software, including Numara FootPrints, Numara FootPrints for eService, and the Numara FootPrints Hosting Service.
Numara FootPrints Sync, its newest tool for two-way data synchronization between the service desk and popular personal information managers. This time-saving add-on module to Numara FootPrints software enables agents and technicians to easily synchronize calendars, tasks, and contacts between their Numara FootPrints service desk implementation and their personal information management (PIM) applications, including Microsoft Outlook, Outlook Express, Lotus Notes, and Palm Desktop, as well as PocketPC and BlackBerry devices.
Numara FootPrints Change Management gives organizations a more powerful tool to manage and automate change processes throughout the organization. This add-on module to Numara FootPrints includes more detailed, real-time information on approval processes. Administrators now have more power to manage balloting, while approving parties are now better informed throughout the voting process through automated emails. Service desk agents will now be able to more effectively collaborate in their decision making and react more quickly to a changing business environment. Three new built-in project templates will help track and manage IT compliance for HIPAA, Sarbanes-Oxley, and other regulations.
Numara Asset Manager provides immediate access to the latest and most accurate information of IT installed assets to the IT manager – optimizing the return on investment in IT assets and speeding problem resolution of help desk tickets. The software integrates with Numara FootPrints and gives managers detailed information about installed software, configuration of every PC, accurate and up-to-date records of locations–on every piece of hardware and software on the network, as well as dynamic business level reporting. With accurate asset discovery, Numara Asset Manager can help organizations achieve up to 25 percent savings on enterprise license renewals, cost reduction of major IT projects up to 40 percent and a near 100 percent improvement time of help desk trouble ticket resolution.
In addition to the new releases, Numara Track-It! was recognized by eSchool News 2006 Readers’ Choice Awards for best network administration software. IT professionals at schools and universities across the country ranked Numara Track-It! one of five preferred help desk solutions, voting for the software solutions that enable them to manage and secure their increasingly sophisticated networks. More than 600 education professionals cast their votes in this year’s Readers’ Choice Awards. Winners were selected across 15 categories based on the product’s importance to the market, its competitive advantages, and the value to the customer.
Park University, headquartered near Kansas City, Missouri, uses Numara Track-It! to provide help desk solutions to 42 campuses in 21 states. Tewaney Ayalneh, technical operations coordinator, Park University, says, “Track-It! is one of the best software programs I have ever worked with. It’s obvious that the company understands customer needs and has developed the right products to meet or exceed our needs. Track-It! is easy to install and use. Best of all, Track-It! has significantly increased Park University’s help desk efficiency and enabled us to better support our end-users.”
Preferred by academic institutions is the Numara Track-It! Mac Audit 7.0 Add-On which provides a unique capability to schools that often run heterogeneous IT environments, consisting of both PC and Apple networks. Unlike most IT support software that forces administrators to chose solutions for either PC or Apple, Numara Track-It!’s Mac Audit provides IT technologies with a central repository for asset management, auditing and tracking both PC and Apple computers under a unified management system. In many education organizations, student labs run Apple computers and IT technicians must keep the network distinct and secure from the PC-based system on which the staff and administration operates. In conjunction with PC and Mac audits, Numara Track-It!’s software license management monitors software license compliance and tracks expiration and renewal cycles so as to optimize license subscription purchases.
Education Organizations Choose Numara Software
Numara Software education customers include University of Akron, Cheyenne Public Schools, Cuyahoga Valley Career Center, Hotchkiss School, Fordham University School of Law, Lehigh University, Lowell Public Schools, Northeastern State University, Oberlin College, Park University, Penn State University, and Seneca College.
Addressing the need to automate its help desk operations which included replacing an existing system, Lehigh University selected Numara FootPrints because it was cost-effective, easy-to-deploy, and web-based. Within a few days, the university installed Numara FootPrints and was able to completely customize it to manage its existing campus-wide help desk processes. “We selected FootPrints for its competitive pricing, flexibility, and broad range of features, including the software’s web-based design,” explained Stacey Kimmel, help desk manager at Lehigh University. “While it worked ‘out-of-the-box,’ we customized the interface with a range of fields and drop-down menus to accommodate our multi-disciplinary organization of librarians, instructional technologists, and computing consultants.”
Fordham University School of Law uses Numara Track-It! to provide service desk support to about 1,200 students and nearly 300 staff members. Manny Rodriguez, manager of support and client services, Fordham University School of Law, said, “Our users are lawyers and potential lawyers who are routinely involved in trials and need to have access to information immediately, so it is important that we have a system for fast problem resolution. Track-It! makes it much easier for us to respond to complaints and provide fixes. It also enables efficient documentation and reporting so that we are able to analyze our peak demand times and staff accordingly. Additionally, we have to be accountable for our service levels, our budget and our resources; with Track-It!, we now have the ability to assess our performance and prove our value.”
About Numara Software, Inc.
Founded in 1991, Numara Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.
The company’s flagship products, Numara Track-It! and Numara FootPrints, make it the service desk management leader for small to mid-sized enterprises, serving more than 50,000 customer sites worldwide.
Overall, the Numara Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring.
To attend a webinar or download a trial, please call us at (800) 557-6970 or visit www.numarasoftware.com.