Tyler, Texas--October 23, 2006 -- When it comes to managing the wide range of day-to-day computer problems that arise within schools of all sizes, IT directors have several options, including hiring additional staff, bringing in consultants, or just asking teachers to wait patiently to get their issues resolved.

Since none of these situations is optimal, and all are expensive in both dollars and productivity, more districts are turning to help desk solutions, like the one created by Tyler-based LanWorks. School Help Desk, the company's help desk application, is a popular choice for managing the...

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