Phoenix, AZ – December 04, 2006 – Unicon, Inc., the leading independent provider of enterprise portals, applications, and professional services for the online campus in academic institutions, today announced it has started a new uPortal Cooperative Support Program for higher education. Modeled after Unicon’s unique Sakai Cooperative Support Program, the uPortal Cooperative Support Program features a dedicated team of expert development and technical support specialists for uPortal to provide direct technical support and assistance to individual subscriber institutions in the program. This new cooperative support program is consistent with the open source philosophy of contributing features and fixes towards the overall progress of the uPortal, as the resulting enhancements will be shared with the open source community. It also addresses individual institution’s need for a predictable cost support solution for uPortal.
“Unicon is a long-standing and consistent supporter of uPortal and JA-SIG. We’ve developed and contributed numerous technology enhancements to the community and consider ourselves as one of the true market leaders in implementing uPortal’s full enterprise capabilities,” stated John C. Blakley, CEO of Unicon, Inc. “Our new cooperative support program for uPortal will finally give academic institutions a first class way of helping solve their own support problems while also helping the community as a whole.”
“Having strong commercial partners is a key component to the JA-SIG uPortal success story,” said Bill Thompson, JA-SIG Board Member. “Unicon’s continued support for JA-SIG uPortal and its community of adopters is manifest by their new cooperative support program which offers institutions another path to success with uPortal.”
About Unicon’s uPortal Cooperative Support Program
Participation in the program requires an annual subscription fee that enables institutions to access the support services and also funds a dedicated support and development team. Support issues are managed on a priority basis with an escalation mechanism available for high priority issues. All development work performed by the team will be undertaken in direct participation uPortal open source Web portal initiative. The uPortal Cooperative Support Program is a strong complement to Unicon’s professional services for uPortal which include various bundled services comprised of implementation, project planning, installation, configuration, branding, and training components.
Unicon’s uPortal Cooperative Support Program Provides Institutions with:
*An experienced, reliable vendor accountable for their uPortal deployment.
*Help with uPortal production issues.
*Direct and timely assistance with reported software defects.
*Answers and advice to general product questions.
*Ongoing software maintenance for past, present and future releases of uPortal.
*The ability to influence code development priorities for future uPortal releases.
*Visibility into the support team’s activities.
From the Java Architectures Special Interest Group (JA-SIG), uPortal is a free, open source, open standard enterprise portal collaboratively developed by higher-education, for higher-education. Utilizing Java, Extensible Markup Language (XML), JavaServer Pages Technology (JSP) and Java 2 Platform Enterprise Edition (J2EE) technologies, the uPortal framework enables easy, standards-based integration with authentication and security applications, single sign on secure access, and end user customization.
Unicon, Inc. is the leading independent provider of open-source frameworks, applications and professional services for the online campus. Unicon delivers enterprise portal, collaboration, learning and integration technology for higher education institutions worldwide, is the leading commercial supporter of the uPortal open source Web portal initiative, and is a Sakai Commercial Affiliate for the community source Collaboration and Learning Environment. The company’s signature Academus® brand encompasses an Enterprise Portal, Web Content Management system, Collaboration Tools and Learning Environments. Unicon strives to base its solutions on open-source technology for increased productivity and reduced costs. Unicon also provides a full complement of professional consulting, training and support services.
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