TAMPA, Fla.–(BUSINESS WIRE)–Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced nine of the many educational institutions that have recently selected Numara Software´s solutions, demonstrating the company´s continued strength in the education market. With more than 15 years of experience and two flagship product offerings, Numara Track-It! and Numara FootPrints, Numara Software is committed to providing reliable services to support the IT needs of students, faculty, staff and administrators.
Renowned institutions, including Indiana University; University of Florida College of Dentistry; Sarah Lawrence College; University of Nevada, Reno; University of Washington, Tacoma; US Military Academy and Saint Anselm College, have selected Numara Software as their trusted service desk management partner. Numara Software recognizes that educational institutions face tough challenges in providing reliable services to support the IT needs of students, faculty, staff and administrators. Numara Track-It! and Numara FootPrints automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment and network monitoring. These tools help educational organizations reduce support costs, improve workflow, speed problem resolution and incorporate industry best practices.
"In today´s digital age, students and faculty expect 24/7 customer support via phone, email, the Web and wireless devices, and Numara Software offers automated, scalable solutions to streamline this process," said David Weiss, president and CEO, Numara Software. "By automating service desk functions, schools and universities aren´t faced with the headaches associated with downtime and service request management, and they can dedicate their time and resources to fostering a learning environment."
Numara FootPrints Hosting Service 7.5, the latest release in the Numara FootPrints line of 100 percent web-based service desk software, is a popular solution for many educational institutions, including both colleges and universities that need a scalable system to centralize multi-channel communications and request tracking services, email management, comprehensive automated workflow, knowledge management and self-service online. The Numara FootPrints Hosting Service´s reliable tracking and reporting capabilities helps schools to cut down on costs and save time. Additionally, the hosting option eliminates the requirements of procuring and managing the back end infrastructure.
"Numara FootPrints´ ease of use and excellent reporting capabilities are invaluable to our department," said Shuchi Nalepa, manager, Information Technology at Penn State Smeal College of Business. "With the hosted offering, our IT staff is no longer burdened with server and software upgrades so we can focus our time on more important activities. We are so happy with Numara Software that we have expanded our use of the offering from just one area of our IT group to the entire group, which includes more than 18 projects."
The Penn State Smeal College of Business implemented the Numara FootPrints service desk solution three years ago and added Numara FootPrints Hosting Service 7.5 in October 2006. Prior to implementing the Numara FootPrints Hosting Service, the school had been using a work order database that was inconsistent and cumbersome to use, managed by a vendor that required hefty costs each time the school needed to make a change. Numara FootPrints enables the college to offer its 500 faculty and staff an automated and centralized tracking and reporting system for logging and managing support requests. With the hosted model, Numara Software ensures that the execution and monitoring of all upgrades happen seamlessly, thereby relieving educational institutions of unnecessary service desk burdens.
Numara Track-It! and Numara FootPrints automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment and network monitoring. These tools help organizations to reduce support costs, improve workflow, speed problem resolution and incorporate industry best practices.
About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. Numara Software´s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.