More than three-fourths of college administrators who took part in a recent survey said they feel better about the idea of voice over internet protocol (VoIP) service today than they did three years ago. But security and cost still are significant hurdles to the more widespread deployment of VoIP service in campuses across the U.S. and Canada, the survey suggests.

The study, which was conducted by the Association for Communications Tech-nology Professionals in Higher Education (ACUTA), surveyed 279 schools. The web-based survey found that while 65 percent of respondents have had some experience with VoIP, 55 percent have only...

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