The e-Rate program is complex and continually changing. Most people involved with the e-Rate have many other job responsibilities in addition to managing the process. Even the Federal Communications Commission (FCC) recognizes this fact:

"...we note that the primary jobs of most of the people filling out these forms include school administrators, technology coordinators, and teachers, as opposed to positions dedicated to pursuing federal grants, especially in small school districts..." (Bishop Perry Middle School ruling, May 2, 2006)

With competing priorities, it can be difficult for an e-Rate applicant to keep track of the ever-changing rules,


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