School and district technology staff will appreciate New York Times technology columnist David Pogue's latest post: a collection of actual tech-support calls from users who demonstrate that it's not always the technology or IT staff that is at fault when things go wrong. "On my blog recently, I've been making fun of bad tech-support reps," Pogue writes. "Deep inside, though, I have a lot of sympathy. ...So today, equal time. It's time to place half of the tech-support blame where it belongs: at the feet of Them. The Users." After a visit to a tech-support call center for one of...

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