Apple takes top spot in computer-support survey

Computerworld reports that Apple’s technical support is much more likely to solve users’ problems than rival computer makers’ help desks, a survey conducted by Consumer Reports magazine says. According to the publication’s annual reliability survey, slated for the June issue, 80 percent of the users who relied on Apple’s technical support said it had solved their computer problem. The industry average last year, said Consumer Reports, was 60 percent. "Apple is again at the top of the heap with tech support," said Donna Tapellini, an associate editor with the magazine. The survey, which polled subscribers on their experiences with technical support from September 2006 through January 2008, represented more than 10,000 desktop and laptop machines. The publication used the survey data to generate scores for Apple and several other name-brand computer manufacturers, including Dell, Hewlett-Packard, Gateway, Lenovo, Sony, and Toshiba. Apple led its rivals in both the laptop and desktop categories with reader scores of 83 and 81, respectively. Lenovo took second in laptops with 66, while Dell’s 56 was the second-best in desktops…

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