Key findings from our National E-rate Survey
• Three out of four applicants say the E-rate is meeting its goal of connecting schools and libraries to the internet--but fewer than half say the program is well managed. Still, despite several complaints about the complexity of the E-rate process, only 24 percent of applicants take issue with USAC in particular.
• Common E-rate complaints include too much paperwork, an inconvenient timeframe for applying, and inconsistent support. Not surprisingly, satisfaction is largely tied to who gets money--and who gets audited.
• The No. 1 change applicants would most like to see is a simplified process...