Key findings from our National E-rate Survey

• Three out of four applicants say the E-rate is meeting its goal of connecting schools and libraries to the internet--but fewer than half say the program is well managed. Still, despite several complaints about the complexity of the E-rate process, only 24 percent of applicants take issue with USAC in particular.

• Common E-rate complaints include too much paperwork, an inconvenient timeframe for applying, and inconsistent support. Not surprisingly, satisfaction is largely tied to who gets money--and who gets audited.

• The No. 1 change applicants would most like to see is a simplified process


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