Making sure students, faculty, and staff members have access to the right online resources at Duke University -- while barring others from viewing sensitive information -- is just part of Klara Jelinkova's daily challenge.

With Duke's increasing community outreach and collaboration with outside researchers, the assistant vice president of information technology has to configure a system that grants access to the university's IT infrastructure without compromising student and faculty identity.

The decentralization of campus technology has created dozens of web-based systems belonging to individual departments throughout a university, complicating infrastructure management for technology officials on campuses of every size.

Yet Jelinkova said higher


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