Some campuses are doing away with school-issued eMail addresses as students increasingly enter college with a personal eMail account, according to a nationwide survey by education-technology group EDUCAUSE. The survey also showed that more colleges and universities are offering 24-7 help-desk support for students and staff, and the vast majority employ some kind of bandwidth-shaping practices to manage traffic on their networks.

EDUCAUSE's annual survey of 930 higher-education institutions showed that about 10 percent of respondents are considering getting rid of student eMail accounts. For doctoral institutions, the number is 25 percent. In 2004, only 1 to 2 percent of colleges


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