Thomas Glaser and his IT staff at Howard Community College (HCC) in Columbia, Md., have maintained the campus's reputation for standout technology and help-desk service, despite the kind of enrollment spikes that can strain even large universities' resources.


Glaser, HCC's vice president for information technology, oversaw an IT department this year that placed the school among the nation's most tech-savvy community colleges. Howard ranked fifth in the Center for Digital Education's 2009 Digital Community Colleges Survey among schools with more than 7,500 students.


The college has seen a 12-percent enrollment jump since the spring 2009 semester, with 800 more students enrolling for...

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