First, they’ve established an ed-tech policy that spells out exactly what users can and can’t do on their machines. Second, they rely on a report that Kaseya’s software generates automatically every day, showing what changes have been made to applications and systems. Third, they’ve written a script in the program to uninstall any rogue software that is detected on a system.
“If we can’t figure out a fix in 15 minutes, we just go ahead and reimage the machine,” Lane said.
Frequent user turnover is another common ed-tech challenge, Kaseya’s analysis suggests.
Managing variable staff is the new “norm” for schools and other employers, Beaulieu said. He added that deploying new computers, software, network accounts, passwords, and privileges for temporary employees and recent hires can take a lot of time.
Farmer said his IT staff keep a “golden image,” or a standard set of applications, for each campus department. This golden image can be loaded quickly onto each new machine as necessary, he said, making system setup easy.
Lane said his district uses the “ticketing” feature in Kaseya’s software to automate and streamline the workflow process necessary to get new hires up and running. New hires fill out a ticket requesting a computer and a network account, and this request is routed automatically to district IT staff to fulfill. When these tasks have been completed, the ticket is sent to a human resources employee, who closes it out.
Other top ed-tech pain points discussed during the webinar included software virtualization, data backup and recovery, “invisible assets” (missing laptops, unknown users), and the need to do more with less.
(Editor’s note: eSchool News is offering this webinar again to readers, free of charge. The webinar will be held Wednesday, Nov. 10, at 2 p.m. Eastern time. To register, go to http://kaseyanovember.eventbrite.com.)