[caption id="attachment_52696" align="alignleft" width="204" caption="Responding to student questions can become a fulltime job."][/caption]

Tammy Hall encourages first-time online instructors to ready themselves for any and all student questions on the first day of class, knowing that no amount of prep can fend off queries that might, temporarily, stump the new teacher.

Hall, who is director of academic services for the Louisiana Community & Technical College System (LCTCS)—which includes 16 colleges throughout the state—has overseen a program aiming to hone online instructors’ teaching...

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