School IT staff must do more with less

“It was hectic, but Kaseya responded quickly to any fixes the county needed,” said Sexsmith.

The county has been using Kaseya for about eight to nine months and already is seeing a return-on-investment (ROI).

“Right away there was lots of inventory information instantly, which is good for insurance and federal reporting,” said Sexsmith. “Kaseya also provides savings in terms of power management—roughly $30,000 per year. PG&E rebates are also possible.” He added that the county is saving money by automating some IT tasks without having to send out staff members to local school sites, thereby saving on gas and improving efficiency.

The county is already planning for Phase Two of its IT update, says Sexsmith. This will include:

• Managing desktops, patches, software updates, timed releases, and preserving functionality.

• Using Kaseya to help manage software licensing and compliance with all licenses.

• Using Kaseya to report how much software is installed (leading to cost savings).

• Updating the county’s service desk to be compliant and integrated with an agent installed on each machine. The county will be able to send out a customer survey, asking if requests were met in a timely manner, and so on.

“This is part of being proactive, rather than reactive, which saves staff time and money,” said Sexsmith.

Sexsmith said his office knows that automation is a necessity.

“You have to use tech to manage the tech,” he explained. “Requests for services are increasing, and you can’t do this by hiring more staff. You have to do things smarter, not harder—especially with all the budget cuts.”

He added: “We have to keep the network running to the end users, which are students and teachers, so they can have access to resources. Equality of access to these resources for all is incredibly important.”

Meris Stansbury

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