Randy Sumrall, chief information officer for the Education Service Center (ESC) Region 10 in eastern North Texas, knows the importance of case management for individual students—that is, looking at where at-risk students are in their education, discovering where intervention needs to take place, deciding what that intervention will be, and giving them the additional instruction and follow-up they need.

So he was happy when, in 2005, the Technology and Data Services division of ESC Region 10 partnered with IBM to provide thought leadership to its client districts on the use of data warehousing and business intelligence to become more data-driven, and...

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