Contracting with an outside service provider to host your VoIP service offers many potential advantages, but it might not make sense for all school districts. As with any project, school technology leaders must do their homework and must carefully weigh several questions when determining whether outsourcing their telephone service makes good business sense for their schools.

“The biggest problem with outsourcing now is an inexplicable faith in service providers,” said Geoff Tritsch, vice president of Vantage Technology Consulting Group, during an ed-tech conference earlier this year. “Too many [schools] give...

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