Helpouts providers go through a review process once they submit a Helpouts listing, and if the Helpouts provider is providing a medical service as a regulated healthcare professional, the provider’s certificate or licensure will be verified by a third party. Then, Google will review the provider’s listing and connect via video with the provider to discuss further details.

Users will need a Google+ account to use Helpouts. Helpouts supports Google Chrome, Microsoft Internet Explorer 10+, Mozilla Firefox, and Safari. In addition to compatibility with Mac OS X, Windows, and Chrome, it also works with Ubuntu and other Debian-based Linux distributions. Helpouts are recorded unless customers opt out.

The Helpouts service is not live yet, but those who are interested in joining Helpouts can let Google know.

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