District's rollout of a student information system has become a technological disaster—and serves as a lesson for others

systemWith a few taps on a computer keyboard, a student's entire school history from kindergarten to high school graduation was supposed to show up on the screen. That perfect score on a third-grade spelling test, that trip to the principal's office for talking too much in class, that day of ditching math as a senior.

The computer software was supposed to help school officials schedule the classes a student needed to earn a diploma or...

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