About the Author:
Jennifer Abrams is an international education and communications consultant. She considers herself a voice coach, helping others learn how to best use their voices–be it collaborating on a team, presenting in front of an audience, coaching a colleague, or supervising an employee. Abrams’ books include Having Hard Conversations, The Multigenerational Workplace: Communicate, Collaborate, and Create Community, and Hard Conversations Unpacked: the Whos, the Whens, and the What Ifs. She has also created a Corwin Press e-course. Abrams writes a monthly newsletter/blog, Voice Lessons, at www.jenniferabrams.com. Follow her on Twitter @jenniferabrams.