Charlotte N.C. (Sept. 30, 2021) — Aperture Education, the leading provider of researched-backed social and emotional learning (SEL) assessments for K-12 schools, has hired Stacey Preator as its new Vice President of Customer Experience – a new position created by the company to provide additional support to its customer success team, professional learning team, and strategic accounts team. In her position Preator will focus on leading projects to improve the customer experience and create better customer implementations for the schools, districts, and out-of-school time organizations using Aperture’s products.
“SEL has always been a passion of mine and I’m excited to be able to support the teams at Aperture Education as they lead this important work,” said Preator. “At the end of the day, we must make sure we are having a positive impact on students. To do that we need to ensure that the administrators, teachers, and staff members using our products are confident they are implementing our assessments and strategies with fidelity. Improving the customer experience is vital to making sure we are meeting that end goal of helping students grow and succeed.”
Preator, who lives in Utah, has more than 12 years of experience in the educational software industry, including leading teams and spearheading initiatives to improve customer satisfaction and success. Most recently she served as Vice President of Customer Experience Operations at Imagine Learning where she directed an initiative to revamp the customer onboarding experience for more than 20,000 schools, restructured multiple departments, and improved the customer onboarding satisfaction rate by 60 percent during the back-to-school season. Preator also served as Director of Success Operations and Live Teaching for the company, directing teaching teams and working with the product team to improve students and teachers’ experience with the company’s products.…Read More